Responsible Alcohol Management Program (RAMP) Practice Test

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Prepare for the Responsible Alcohol Management Program (RAMP) Test. Study with cards and multiple choice questions. Ensure you're ready to manage alcohol responsibly!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

How should a server handle shutting off a VIP?

Ignore the person until they leave
Politely refuse further service and explain why
Be courteous to and concerned about the person
Ask other patrons to intervene

The correct answer is: Be courteous to and concerned about the person

Being courteous and concerned about a person when shutting off a VIP is crucial in maintaining a respectful and professional environment. This approach allows the server to acknowledge the person's situation without escalating any tension. By showing empathy and concern, the server can create an atmosphere that prioritizes the well-being of the patron, which is essential in the hospitality industry. In this situation, it's important for servers to handle potentially sensitive situations with care, focusing on the individual's dignity. While it might seem tempting to ignore the person or delegate the responsibility to other patrons, such actions could lead to misunderstandings or make the situation worse. Politely refusing further service and explaining the reasons could also be a suitable approach, but it may not be as effective in maintaining a positive rapport as demonstrating concern.