Responsible Alcohol Management Program (RAMP) Practice Test

What should a venue do if they mistakenly serve alcohol to a minor?

1. Take no action

2. Document the incident and implement corrective measures

3. Blame the customer

4. Increase training for all staff

The correct answer is: Document the incident and implement corrective measures

If a venue mistakenly serves alcohol to a minor, it is essential to document the incident and implement corrective measures. This approach provides a systematic means to address the error, ensuring that details of the event are recorded for future reference. Documentation can help in understanding the circumstances that led to the mistake and guide improvements to prevent similar occurrences in the future. Implementing corrective measures could involve reviewing and possibly revising policies, conducting additional training, or enhancing checking procedures when serving alcohol. This proactive response not only addresses the specific incident but also reinforces the venue's commitment to responsible service, ultimately fostering a safer environment for both patrons and staff. The other choices do not contribute positively to addressing the situation. Taking no action fails to acknowledge the seriousness of serving alcohol to a minor. Blaming the customer shifts responsibility away from the venue, which could damage trust and accountability. Increasing training for all staff, while generally beneficial, does not specifically address the immediate need to document and analyze the incident that has already occurred. Therefore, focusing on documentation and corrective measures is the appropriate response.